



Trustindex verifies that the original source of the review is Google. When our AC kicked the bucket suddenly, I contacted my home warranty folks, and they sent me local 'big' guys to fix it. Their guy came and gave me a runaround and threw some terms at me, thinking that I would just pay hundreds of dollars with no questions asked. Due to these games, we were without AC for over a week, and my family was seriously suffering from 90 degrees of heat in our house. I was desperate when I contacted Monroe AC Services! To my shock, someone answered the phone immediately and promised to come to assess the issue the same day. I was somewhat doubtful, so I kept texting, asking for ETA, and got an appropriate response each time even though I was borderline annoying. All my doubts were dispersed when the boss showed up at the end of working hours and fixed the problem in less than 30 minutes. Not only was he knowledgeable, explained the problem to me, and had a part we needed like a true professional, but he waited until he made sure everything was running as it should. The cost was significantly less than the first AC guy (cannot call him a professional), with a clear invoice documenting parts and labor. I will never look for another AC company. Monroe AC Services saved the day, and I will be a loyal customer as long as we need AC services! Zhana